How the chatbot answers without making things up
A generic chatbot wired straight to a language model will invent prices and deadlines that do not exist. 4chaty works differently: before generating an answer it searches your knowledge base for the relevant fragments (pages, documents, FAQs) and instructs the model to answer strictly from them. If it cannot find a sufficiently relevant fragment, the bot says plainly that it does not know and offers to escalate to an agent instead of improvising. Every answer can show its source — the page the information came from — so the customer can verify it. That is the difference between a useful assistant and one that generates complaints.
Installed in minutes, without a developer
You create the account, add your website address, and 4chaty crawls the public pages on its own to build the initial knowledge base. You then paste a single line of script before the closing tag of the page and the widget is live. On WordPress, PrestaShop or Shopify it goes into the theme’s custom-scripts section, with no extra plugin. You choose which pages show the widget (for example only on product pages, or everywhere except the payment steps), how often it opens by itself and what greeting it shows.
What the bot handles and what you leave to a human
In practice, most questions a website receives are repetitive: opening hours, prices, delivery times, the returns policy, how to book, which documents are needed. Those are exactly the questions the chatbot resolves end to end, with no human involvement. The rest — negotiations, complaints, edge cases — get escalated. You can define the topics that go straight to a person: any message containing words such as "complaint", "refund" or "lawyer" skips the bot and lands in the team inbox with the full conversation history attached.
Why 4chaty rather than Intercom, Tidio or Crisp
Intercom is powerful, but the price climbs quickly with seats and contacts. Tidio and Crisp are affordable, yet their AI answers are uneven outside English and their plans cap the number of AI conversations. 4chaty is built around the local language first, meters usage in AI credits (not per agent, so the whole team can reply at no extra cost per seat) and keeps data in the European Union. It is also part of the 4b2b ecosystem: the same account and subscription cover the other business modules you already use.
