Point 4chaty at your website and it reads the public pages, then answers visitors from that content and from the FAQ entries you write. When it does not know, it says so and offers a person; the handover carries a copy of the conversation.
One chatbot per website, fed from the pages and answers you already have, with a person behind it for the questions it should not answer alone.
Give a chatbot your site address and 4chaty reads the sitemap listed in robots.txt (or /sitemap.xml), then follows links on the same site up to three levels deep, within a page limit set by your plan. You can also add single pages by address and paste in text such as delivery terms or a returns policy.
Write a question, an answer and alternative ways visitors phrase it. A visitor's message is matched against these entries before anything else, so a price or an opening time you have written down is never left to a model.
If no FAQ entry matches, the model replies using passages from your indexed pages. Its instructions are to answer briefly and only from your content, never to invent prices or deadlines, never to give medical, legal or financial advice, and to offer a human when the answer is not there. When the answer relies on page passages, those passages are stored with the reply so you can see where it came from.
A visitor can press “Talk to a human”, and you can switch on a rule that opens a handover after a set number of unanswered questions in one conversation (off by default). The operator sees a frozen copy of the conversation up to that moment, the reason, any contact details on the conversation and, if you set a default owner, an assignee.
Set the time zone (Europe/Bucharest by default), the weekly hours and the days off. Handovers are stamped as arriving inside or outside those hours, so your team can see which ones came in while the office was closed.
Add up to five e-mail addresses to be notified when a handover opens, and set an answer target in minutes. A handover still open past the target is marked overdue and, if you switch the option on, one reminder e-mail goes out for it. Both alerts are off until you enable them.
Pick the accent colour, the corner of the page, a greeting, a fallback message and, if you want a face, the address of an avatar image.
Each chatbot has a public key and a list of allowed origins; an empty list refuses every site, so you list the domains that may load it. The panel generates the snippet and can fetch your page to check that it is really there.
See conversations, how many visitors marked the answers helpful, and which questions the bot could not answer — the list that tells you which FAQ entry or page to add next.
Name it, choose its language (Romanian by default) and colours, and write the greeting and fallback message.
Add the site address to crawl, paste in text such as delivery terms, and write the FAQ entries that must always be answered the same way.
Allow the origins that may load the chatbot, publish it and run the install check.
Set office hours and the e-mail recipients, then work the queue of conversations that need a person and read the report to see what is still missing.
Short answers about what 4chaty does today.
It runs a chatbot on your site that answers visitors from your own content: FAQ entries you write, text you paste in and the public pages it indexes from your address. When it cannot answer, it offers to connect the visitor with a person on your team.
First from your FAQ entries, matched without calling the AI model. If none fits, the model replies using passages from your indexed pages and is instructed to say it does not know rather than guess. When the answer relies on page passages, they are stored with the reply.
It says so and offers to connect the visitor with a person, using your own fallback message if you wrote one. Questions it could not answer are listed in a report so you know what to cover next.
Yes. The visitor can press “Talk to a human”. A handover keeps a frozen copy of the conversation and the reason, and can be assigned to someone on your team. You can set office hours, days off, an answer target in minutes and e-mail alerts.
Create a chatbot, copy the snippet from the panel into your pages and list the domains allowed to load it. The panel can check that the snippet is present in your page's HTML. An empty list of allowed domains refuses every site.
There are four plans (Start, Plus, Pro, Premium) with 1, 3, 10 and 30 chatbots, a monthly allowance of AI credits and limits on knowledge sources, users and storage that grow with the plan. Each plan starts with 6 months free, with no card and no yearly commitment. Prices are in euro; an account from Romania pays in lei at the BNR rate of the day plus 5 %. The pricing page lists the current numbers.
As long as you decide. By default they are kept until deleted by hand; you can set a number of days and choose to delete expired conversations or to anonymise them, which removes the visitor's identity and the message text but keeps the counters.
Yes, at /ro. This English page describes the same product for Romanian companies that work in English.
