Resource center for support teams
Implementation guides, FAQ templates, escalation rules, webinars and best practices — everything you need to go from "nobody answers in the evening" to an assistant that resolves most conversations on its own.
Chatbot and support guides
Step-by-step explanations for installing the widget, building the knowledge base, refusal rules and configuring working hours.
Conversational support best practices
Concrete tactics for writing FAQs, phrasing short answers and handling complaints — no theory, only flows that work.
4chaty portal video tutorials
How to index a site, how to add an FAQ and how to read the knowledge-gap report — in clips under 3 minutes.
FAQ templates
Ready-to-use FAQ sets by sector (online shop, services, practice), launch checklists and recommended escalation rules.
4chaty support community
A group for support and customer-care teams using 4chaty — sharing templates, process questions and automation ideas.
Dedicated 4chaty support
Answers from the team that knows your knowledge base, not an anonymous help desk — a firm four-working-hour reply time.
4chaty resource center
Detailed guides and materials for every stage — knowledge base, escalation rules, migration from another chat tool, FAQ templates and integrations.
AI chatbot on your site →
How to install the widget with a single line of script, and which pages it belongs on.
Knowledge base →
How to gather pages, documents and FAQs so the assistant answers with its source cited.
Escalation to a human →
Refusal rules, topics that skip the bot, and handing the thread over with its full history.
Conversational forms →
Quote requests, bookings and complaints collected as structured data in chat, routed by type.
Conversation reports →
No-agent resolution rate, frequent topics, gaps in the base and AI credit usage.
Channels & integrations →
The assistant on your site today — WhatsApp and Messenger in the works — with data hosted in the EU.
Use cases
Resources tailored to your type of support team and conversation volume.
Freelancers & consultants
Manage conversations, requests and escalations in one place, without manual spreadsheets.
See plansSupport teams
A shared inbox, internal notes and shared reports for the whole team, with no per-agent cost.
Explore featuresHigh-volume websites
API integration, advanced roles and routing rules for thousands of conversations a month.
Talk to usCannot find the answer to an implementation question?
Book 30 minutes with a 4chaty specialist and get a concrete plan for your team's knowledge base and escalation rules.