An AI chatbot for websites — 24/7 answers anchored in your own content, escalation to a human agent, and pricing metered in conversations rather than agents.
4chaty is an AI chatbot built for companies that lose enquiries because nobody answers in the evening, at weekends or on holidays. We are part of the 4b2b ecosystem alongside 4invoices.net (invoicing), 4notify.net (SMS/Email/WhatsApp notifications), 4appointments.net (scheduling) and 4hosting.net (hosting). We started from two common frustrations: chat tools get expensive as you add people to the inbox (per-agent pricing), and generic assistants invent prices and deadlines the company never promised. With 4chaty the answers are anchored in your own content and show their source, and usage is metered in AI credits — add your whole support team without your bill growing with every colleague.
You don’t pay per seat. Add your entire support department, plus sales and customer success, without the price climbing with each colleague. Every feature is included — nothing buried in higher tiers, no “upgrade to see your reports".
The bot searches your knowledge base first and answers strictly from the fragments it finds, showing the source. If it cannot find the information, it says so plainly and calls a human — because an invented answer about delivery or returns produces a complaint, not a sale.
Your conversations and knowledge base are hosted in the European Union, with encryption and GDPR compliance. The visitor is told from the first message that they are talking to an AI system, as art. 50 of the AI Act requires.
4chaty is built by a product and customer-success team with real support experience — not a consultancy, but people who have answered hundreds of conversations themselves. Every account gets onboarding and dedicated support, plus help migrating from Intercom, Tidio, Zendesk or Crisp. We help you index your site, write the first FAQs and set the escalation rules so the assistant answers correctly from week one.
GDPR compliance with conversations hosted in the European Union. Encryption in transit and at rest, a configurable retention period following the storage-limitation principle (art. 5 GDPR), and consent recorded with a timestamp for details collected in chat. Secure sign-in with SSO for teams, role-based access control and regular backups.
4chaty is part of the 4b2b ecosystem alongside 4invoices.net (invoicing), 4notify.net (notifications) and 4appointments.net (scheduling). Handing a chat request over to those services automatically — quote and invoice, notifications, bookings — is in the works; and your sites already run on 4hosting.net. One account, one invoice.
We index your website and turn it into a knowledge base. Moving your FAQs over from Intercom, Tidio, Zendesk or Crisp is done by our team together with you — there is no automated importer yet. We then set up your escalation rules and working hours. First contact within 24h.
